Help Center
Find answers to common questions and learn how to use AusLanka Services
Getting Started
- Click "Sign Up" or "Post Ad" button in the header
- Fill in your details (name, email, password)
- Check your email for verification link
- Click the verification link to activate your account
- Log in and complete your profile
Note: Email verification is required before you can post ads.
If you didn't receive the verification email:
- Check your spam/junk folder
- Wait 5-10 minutes (sometimes there's a delay)
- Make sure you entered the correct email address
- Contact support@auslankaservices.com if still not received
Complete your profile to build trust with clients:
- Log in and go to "Edit Profile" from the dashboard
- Add a professional photo (recommended)
- Fill in your bio and experience
- Add your skills and qualifications
- Upload portfolio images (up to 6)
- Add business details (ABN, website if applicable)
For Advertisers
- Click "Post Ad" button (you must be logged in)
- Fill in the ad details:
- Title (clear and descriptive)
- Category (select appropriate category)
- Description (detailed information about your service)
- Pricing (hourly rate, fixed price, or contact for quote)
- Location (where you provide service)
- Upload photos (up to 5 images, max 5MB each)
- Review and submit
- Your ad will be reviewed (usually within 24 hours)
All ads go through our smart moderation system to ensure quality and safety:
- Auto-approval: Quality ads are approved automatically (usually instant)
- Manual review: Some ads need human review (within 24 hours)
- Rejected ads: You'll receive an email explaining why
Tips for quick approval: Clear title, detailed description, no spam keywords, professional photos
Yes! You have full control over your ads:
To edit: Go to Dashboard → My Ads → Click on ad → Edit
To delete: Go to Dashboard → My Ads → Click delete icon
Note: Edited ads may need re-approval if significant changes are made.
Photo guidelines:
- Format: JPEG, PNG, or WebP
- Size: Maximum 5MB per image
- Quantity: Up to 5 photos per ad (Free plan: 1 photo)
- Quality: Clear, professional, well-lit photos
- Content: Relevant to your service (no stock photos)
Using the Platform
Multiple ways to find what you need:
- Browse All: Click "Browse All" to see all services
- By Category: Use category links (Jobs, Property, Business, etc.)
- Search: Use the search bar at top of any page
- Filter: Filter by location, price, rating
Two ways to contact providers:
- Premium ads: Phone number and email visible - click "Call" or send email
- Free ads: Use the contact form on their profile page
Tip: When contacting, mention you found them on AusLanka Services!
Yes! Reviews help build trust in our community:
- You can leave one review per service provider
- Rate from 1-5 stars and add a comment
- Reviews are public and help others make decisions
- Be honest, fair, and constructive
Pricing & Billing
Free ($0/forever)
- Basic listing
- 1 service photo
- Limited to 10 views/day
- Contact info hidden
Premium ($20/month) - Most Popular
- Up to 5 service photos
- Unlimited profile views
- Featured badge
- Contact info visible
- Priority support
- Analytics dashboard
- Top of search results
Featured ($50/month)
- Everything in Premium
- Homepage banner placement
- Verified badge
- Featured in category pages
- Social media promotion
- Unlimited photos
- All plans are billed monthly
- We accept all major credit cards through Stripe
- Secure payment processing (we don't store card details)
- Automatic renewal each month
- You can cancel anytime
Yes! You can upgrade or downgrade at any time:
- Upgrade: Changes take effect immediately, charged pro-rata
- Downgrade: Takes effect at end of current billing period
- Cancel: Your plan remains active until the end of billing period
We offer a 7-day money-back guarantee for first-time Premium or Featured subscribers:
- Request refund within 7 days of first payment
- Full refund, no questions asked
- Contact support@auslankaservices.com to request
- Refunds processed within 5-7 business days
Note: Subsequent renewals are non-refundable, but you can cancel anytime.
Mission BrightStart
Mission BrightStart is our social impact program where 5% of our profits go towards:
- Providing free O/L (Ordinary Level) education for underprivileged students in Sri Lanka
- Supporting Sri Lankan community initiatives in Australia
- Funding OBA/OGA activities
- Supporting blood donation drives
- Community festivals and cultural events
- Environmental initiatives (tree planting)
When you post an ad on AusLanka Services, you're not just growing your business - you're helping fund education for children in Sri Lanka!
We believe in transparency. Check our impact:
- Homepage shows total students supported and funds donated
- Monthly transparency reports (coming soon)
- Social media updates on projects funded
- Annual impact report